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Mpho M
1 reviews | Active since Aug 2015
04 Jan 2021, 10:26
Very! Very! Very! BAAAAAAAAAAAAD. I'd never recommend anyone to do business with you guys!
Ok AF, im completely appalled by your service and Im honestly done playing patience games with you guys now. I sent through my documents for "MY" Provident Fund claims on the 15th November 2020 and havent received "MY" Payments up to date. Let me make it clear to you guys. That is My money not Ours do you understand. I spent the whole festive without any money because of your tactics that im aware of to delay payments. You give stories everytime i call and keep me on hold with the hope that my airtime gets exhausted. I want my Money Now! You better get back to me ASAP. Your 4-6 weeks has expired already, stop with games as you are ruining other peoples lofe with your carelessness and incompetence!
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Replies (1)0
Replies (1)Alexander Forbes Financial Services's replyOfficial
04 Jan 2021, 12:34Dear Mpho
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
Client Services
XXB-780
Alexander Forbes Financial Services's reply04 Jan 2021, 12:34
Official
Dear Mpho
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
Client Services
XXB-780
