DM
Deon M
1 reviews | Active since Nov 2013
16 Mar 2026, 13:51
Very very poor call centre response time
Its is short of impossible to get a phone answered at the call centre in under 45 Minutes . Now again been holding for 67 Minutes and still no answer . Need to follow up on transfer for a client but seems this will only happen when the client is in a dire financial situation
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Alexander Forbes Financial Services's replyOfficial
16 Mar 2026, 14:06 Dear Deon,
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply16 Mar 2026, 14:06
Official
Dear Deon,
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience