Very very bad service

Worse service received from the company. They don't care about clients. I made a claim only being told after so many inquiries that they will not process because of a missing form that i was never told of in the first. I called more than 3 times and i was told every thing is in order. They even apologised for the delay since it was from their side. Last minuted now i was told to start the process which will take another 2 month minimum. If i were to choose an insurance company definitely not them