Very unprofessional and ***********

I resigned from my job at the beginning of October. My withdrawal forms were completed and submitted on the 16th of October to Natalie Padayachee and Mona Naidu who forwarded it to claims on the 17th of October. To date I have not received any feedback from Alexander Forbes. I phoned the call centre and spoke to Nothemba who informed me that claims received my documents only on the 9th of November which is not true and Natalie confirmed it. She rerouted my query to Sadia Dawood who has not bothered responding to any of the emails to date. I am highly disappointed in this service and expect a swift action from Alexander Forbes