Very unhappy with Alex Forbes

I am writing this review as I am so frustrated with Alex Forbes. I have been to SARS twice and have been told that the problem with my auto assessment is with Alex Forbes and their source codes and the more I tell them that SARS is saying they need to delete the irp5 and resubmit for tax directive, I am being told the same thing. I was told comms would be sent today, the sms I received is a shortened version of the email I received last week but still no progress and SARS is saying their system is fixed and that they need to delete the irp5 and resubmit but they sent the below today which means absolutely nothing: “Dear member, Alexforbes is correcting a tax directive issue relating to source code 3614. Please do not submit your 2025 tax return yet. If you are auto-assessed, please request a correction. We apologise for the inconvenience. Further communication to follow in due course.” Can someone please do something urgently because the whole we waiting on sars is not what sars is saying and I need my dispute to be resolved urgently as I need to access my 2 pot and can’t do anything until the penalty is resolved.