LN
Lorna N
1 reviews | Active since Dec 2013
30 Oct 2023, 16:40
Very slow claims process
Their claims process( claiming my "unclaimed" retirement benefit) is very slow.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
30 Oct 2023, 16:57 Dear Lorna
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Oct 2023, 16:57
Official
Dear Lorna
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LN
Lorna N's updateReviewer Update
01 Nov 2023, 15:38I interacted with one of their agents today. There’s no sense of urgency , but rather stress adherence to their length process- I would think a business would improve on efficiency for the benefit of the customer too?? My perception of them has been *****ed big time.
LN
Lorna N's update01 Nov 2023, 15:38
Reviewer Update
I interacted with one of their agents today. There’s no sense of urgency , but rather stress adherence to their length process- I would think a business would improve on efficiency for the benefit of the customer too?? My perception of them has been *****ed big time.