Very poor service from Alexander Forbes

I was told that I could access my statement online. When I try that I do not get an OTP for my forgotten password. When I phoned yesterday I was told that they have contact details for me from 15 years ago. I was told my details would be amended and I requested for a statement to be emailed to me. No details amended and no statement received. I phoned again today and same story. I was given a supervisors email address, I emailed whoever the supervisor is and I have received no response either. Perhaps someone from Alexander Forbes would like to contact me so that I can have my problem resolved.