Very poor service from Alex Forbes

Spoke to Busisiwe this morning for your unclaimed benefits department about the apparent unclaimed benefit that I have. The tax consultant advised that I need to speak to your call centre about it. Again, I don’t receive any information from her and your contact centre is pretty substandard because they cannot actually help me beyond providing basic information and statements. Every time I phone whichever consultant has to escalate or email someone and then it takes another week for feedback - if that actually comes through. I don’t understand why this has to be such a struggle when it is Alex Forbes that made the error but I have to fight through various layers of incompetence and slow service to get to a resolution. This is unacceptable and your service is shocking. Please address this issue with the utmost urgency. Thanks