Very POOR Service from a Rich history

The most pathetic service i have received in a long time.

I submitted my claim end of April 2024, Alex Forbes received it on the 3rd May 2024.... they don't say a word to me , no call confirming receipt of providing "advice" as is standard procedure. I wait patiently until the 7th week (18 June) period to find out what's going on , I get a flat response , "we are waiting for a tax directive". No communication as expected , on the 11th week (18 July) I follow up again and nothing.... until 26th July (12 weeks) now there's an issue with my claim and its been "escalated to system support".... no communication at all , the sad part is that i have to be following up and when i do , they exclude me from the response. Very Poor service from Tumelo Sekete