Very Poor Service delivery

I never invested on a company with poor service delivery like Alexender Forbes. This company has poor service delivery and lack of communication. How the hell on earth can a client invest their money with the company and when the client wanna make a withdrawal it becomes a complicated issue? How do they justify 25 working days "5 weeks" without paying off the client and no one is making a follow up with the client to inform them about their investment. I'm very disappointed about Alexender Forbes service. I once invested with liberty they took 15 working days "3 weeks" to pay off the withdrawal. The investment I made with Liberty is exactly the same with Alexender Forbes. Why is the claiming procedure takes longer with?