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Ronelle D
1 reviews | Active since Jul 2021
25 Mar 2026, 10:14
Very Poor Service
Here we are again I submitted documents since December for proof of studies ...20 emails later finally got a response dont worry all documents is in order..today my child did not receive her money called and customer service told me sorry we didnt call the place where she is studying yet..*** now my child must go without money because you do not do your job this is unacceptable
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
25 Mar 2026, 11:01 Dear Ronelle,
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply25 Mar 2026, 11:01
Official
Dear Ronelle,
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
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Ronelle D's updateReviewer Update
27 Mar 2026, 00:10Still no help
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Ronelle D's update27 Mar 2026, 00:10
Reviewer Update
Still no help
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Ronelle D's updateReviewer Update
01 Apr 2026, 16:51You called the school they said she is finished with her current course but she is not finished studying she is starting computer courses next..I sent you multiple emails already Im just being ignored
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Ronelle D's update01 Apr 2026, 16:51
Reviewer Update
You called the school they said she is finished with her current course but she is not finished studying she is starting computer courses next..I sent you multiple emails already Im just being ignored