DM
Dumisa M
1 reviews | Active since Dec 2012
20 Nov 2024, 08:13
Very Poor Service and Disappointing
I have received very poor service from Alexander Forbes. Post resigning from my previous job and submitting my claim, I received confirmation from Alexander Forbes on the 2 October 2024 that claim will be paid out between 4-6 weeks. It has been 8 weeks and I have not received payment. I have sent multiple emails following up on this claim but I keep receiving the same “automated response” This is absolutely unacceptable and ridiculous as it should not be this immensely difficult to receive one’s money. Noting this a Poor Service is an understatement!!!
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
20 Nov 2024, 08:53Dear Dumisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply20 Nov 2024, 08:53
Official
Dear Dumisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
DM
Dumisa M's updateReviewer Update
03 Dec 2024, 12:27It has been 2 weeks since receiving the above response from Alexander Forbes, however, there has still been no resolution.
Every 48hrs I receive an update with an additional internal error that they have not resolved, with a claim that was submitted over +2 months ago.
Their service department only provides delay tactics from paying out claims. Their service is truly appalling for a financial institution that portrays themselves as professional.
Every 48hrs I receive an update with an additional internal error that they have not resolved, with a claim that was submitted over +2 months ago.
Their service department only provides delay tactics from paying out claims. Their service is truly appalling for a financial institution that portrays themselves as professional.
DM
Dumisa M's update03 Dec 2024, 12:27
Reviewer Update
It has been 2 weeks since receiving the above response from Alexander Forbes, however, there has still been no resolution.
Every 48hrs I receive an update with an additional internal error that they have not resolved, with a claim that was submitted over +2 months ago.
Their service department only provides delay tactics from paying out claims. Their service is truly appalling for a financial institution that portrays themselves as professional.
Every 48hrs I receive an update with an additional internal error that they have not resolved, with a claim that was submitted over +2 months ago.
Their service department only provides delay tactics from paying out claims. Their service is truly appalling for a financial institution that portrays themselves as professional.