RA
Raynette A
1 reviews | Active since Dec 2020
11 Dec 2020, 08:43
Very poor feedback on withdrawals
It is extremely frustrating to get hold of someone at Alexander Forbes. I have been placed on hold for 15 minutes, just to be cut off. When phoning back, I was on line for 30min until I ran out off airtime. Then again I got through, just to be cut off again. It takes them three weeks to reply to an email. Email states that payment was loaded for the 8th of December, haven't received anything, just to be told that it takes 5 working days to release the payment??? That was not on the email ....
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Alexander Forbes Financial Services's replyOfficial
11 Dec 2020, 15:37Dear Raynette A Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards,
Client Services
FVL-273
Client Services
FVL-273
Alexander Forbes Financial Services's reply11 Dec 2020, 15:37
Official
Dear Raynette A Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards,
Client Services
FVL-273
Client Services
FVL-273
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Raynette A's updateReviewer Update
11 Dec 2020, 16:01I would suggest that you also take note of the volume of complaints on Hellopeter regarding your customer service centre. This should be a big concern and needs to be investigated and addressed sooner than later. I am awaiting your urgent feedback.
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Raynette A's update11 Dec 2020, 16:01
Reviewer Update
I would suggest that you also take note of the volume of complaints on Hellopeter regarding your customer service centre. This should be a big concern and needs to be investigated and addressed sooner than later. I am awaiting your urgent feedback.