Very poor customer service

So, having read a large number of the reviews for this company I can see why it rates so low (even on Google ratings as well) so let me share my experience regarding their poor customer service. I am a pensioner who gets a monthly pension from a living annuity with AlexForbes. This gets reviewed annually so that one can adjust your income to compensate for, amongst others, inflation. So they send me the Annual Review document for completion and I submit it on 6 March 2022 and this is how it goes further down the line: 22 April - I submit an enquiry regarding the processing of the document as I have not heard from them - no response from them 3 May - I request a response - no response from them. 9 May - enquire once again - no response from them 11 May - forward my enquiry to their Complaints Dept. 13 May - get a response Ref. AAAA-4630 and indication that it has been allocated to Lebo to resolve and this will happen within four days. 14 May - I get a confirmation that my review document was received and processed in time for my April pension payout. 15 May - I once again enquire as it did not reflect on my April Pay-sheet. 16 May - Get a mail to say it has been allocated to somebody else to resolve and will be finalised within four days. 19 May - once again receive confirmation that it has been processed. 22 May - get an email to say that it has been referred to their pension pay-roll dept. May - pay-sheet still does not reflect any adjustment 24 June - lodge an enquiry once again requesting processing of my enquiry. June - pay-sheet still does not reflect any adjustment. 29 June - get email to say it is still under investigation and has been forwarded to a team leader and I will get an update by close of business on 1 July. 4 July - still no response so I once again enquire and am still waiting for a response.....

I was under the impression that such poor customer service and referring enquiries between different people within an organisation was just a government department thing, but Alexander Forbes have proved that it is at home with them as well. Would I recommend them to anyone who wants to invest money - definitely not. I furthermore have an additional investment with them that I am trying to withdraw to invest elsewhere and my request to them as how I am to go about divesting is also being ignored thus far.