Very poor client orientated service.

One word to describe Alexander Forbes; 'Spiteful'. There system is designed to waste time, create confusion and there's a huge lack of communication from there part.

I resigned from my employer.

1. The very first E-Mail I got, was after 18 days past the date the employer informed the fund of my resignation. 2. The form is called, Fund benefit certificate, on the second page of this certificate at the bottom, point 3, was the option I chosen as to what needs to happen to the funds. It states that I must inform them of my intention by using the E-Mail address provides above. This I did as stipulated on the certificate. And this is where the correspondence ended. 3. After I query to the progress of my claim, after 4 weeks after resignation, I am told the employer never stipulated what should happen to the funds, and that I should fill in a form, this form was mailed to me after I query the process. (Keep in mind, I followed the prosedure stipulated on the certificate) 4. I fill in the form and sign the form as requested. I then mistakenly, mailed the wrong form through. NO response from Alexander Forbes about receiving a wrong form. They are quite. 5. After numerous mails, I am yet to be told to forward the correct form. Eventually when I realised my own mistake, I forwarded the correct form to Alexander Forbes. Keep in mind, this is already after 4 weeks. 6. After submitting the correct form, I am told the process will take 4 to 6 weeks, this does not include the 4 weeks I already waited.

The claim process is thus designed to waste time by not communicating and assisting claimers in the process. Forms are send with NO clear directives like in the case of the certificate T's & C's on the second page. There is NO attached claim form that goes with the certificate. This only got send after I queried.

The claim system/process is inefficient and creates confusion/tension because of the utter lack of helpfulness, attention to assist and lack of communication.

In essence, Alexander Forbes is the sole reason for delays.

In my view, Alexander Forbes is NOT client orientated. There process only serve there own interest.