NS
Nicole S

1 reviews | Active since Jul 2011

29 Feb 2016, 10:57

VERY INCOMPETANT!!!

To start with, I'm so glad I'm taking my little funds away from Alexander Forbes!<br> I was again sent a text message claiming SARS has declined my tax application, reason: invalid tax number. When I called SARS I found that the reason is your VERY CLUELESS AND INCOMPETANT people didn't include my ID No. so SARS has nothing to compare the tax number with!!!<br> Again last Friday you send me yet another message claiming AGAIN that SARS has AGAIN declined my tax application. So I called them, AGAIN, all at my expense, and they are saying they are STILL sitting with the same form with no ID number and full names incomplete!!!<br> What the hell man????<br> Please sort your slapstick clowns and finalise my application or I'll be talking to my attorney by end of business today.<br> <br> <br>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply29 Feb 2016, 11:05
Official
Hello nicolesek1,

Thank you for taking the time to advise us of the delays and dissatisfactory service that you experienced with the processing of your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,
Kusha Naidoo