Very frustrated customer awaiting a claim

Dear Alexander Forbes,

I have repeatedly called your call center and engaged with your staff through email for my claim.

You have been so eager to receive my money on a monthly basis, but now that I am requesting my money back every excuse in the book is being used. From not receiving the forms (of which a staff member acknowledged the receipt there of), to the wrong department receiving the forms not knowing where to send it, to waiting for the full calendar month to end to calculate my balance, to waiting for SARS feedback and now for your clever actuaries to once again confirm the balance. What will be next?

I feel sorry for those pensioners who has no additional income and who needs to wait for these long periods before the receive their own, hard earned money.

Since I have not been able to get any useful feedback back from your staff or my payment, I am hoping that you could assist via this channel.

From a very frustrated customer, Janine