VERY DISAPPOINTED

Item: Alexander Forbes Financial Services
Rating: 1
Author: Obed C

Since August my application is not attended to,they keep delaying.from 15 August I’ve submitted my claim all I get is” we are waiting for feedback from the admin. Even today I was told the same story. I was told that the claim takes 6 week’s maximum but now I am told that they haven’t submitted for tax directive.

Helpful (0)

Replies (2)

Alexander Forbes Financial Services's replyOfficial

01 Oct 2025, 12:47

Dear Obed,

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint.

We will investigate your complaint and provide feedback on the contact details provided.

Regards

Alexforbes Customer Experience

Alexander Forbes Financial Services's reply01 Oct 2025, 12:47

Official

Dear Obed,

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint.

We will investigate your complaint and provide feedback on the contact details provided.

Regards

Alexforbes Customer Experience

Obed C's updateReviewer Update

01 Oct 2025, 13:01

This is an automated response how sure should I be that you are handling this matter. Not even a phone call or email to show that you are busy with this issue

Obed C's update01 Oct 2025, 13:01

Reviewer Update

This is an automated response how sure should I be that you are handling this matter. Not even a phone call or email to show that you are busy with this issue