Very disappointed

I have trying to get information for almost two weeks now from Alexander Forbes Forbes regarding my preserved funds.My first contact was with an agent called Marcia who too my details and advised I would receive a call from an agent to assist,I had to email the 2nd time around as no one was getting back to me.After my last email 3days after I received a call from Bonolo who I advised of my query and seems she was not in the department that deals with such request she then advised that she will forward my details Wich she did still no feedback or contact.I never honestly expected such bad customer experience from AF