NT
Noluvo T
1 reviews | Active since Aug 2021
25 Sept 2024, 16:20
Very disappointed
I have submitted my claim on the 2nd of September, on the 6th they emailed me to send documents which i did. Claim is not moving since then, i called again on the 12th they told me to submit documents again and i did, still no progress I'm stuck on claim registered. no response to emails, calls i cannot get through, the least you can do is inform people of the claim progress because this is not ON!!!
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
26 Sept 2024, 15:13Dear Noluvo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply26 Sept 2024, 15:13
Official
Dear Noluvo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
NT
Noluvo T's updateReviewer Update
27 Sept 2024, 11:19I sent another email with my documents yesterday, my claim tracker still has not moved and my 20days is ending on the 01st of October, please advise if documents were received because i have sent them multiple times.
NT
Noluvo T's update27 Sept 2024, 11:19
Reviewer Update
I sent another email with my documents yesterday, my claim tracker still has not moved and my 20days is ending on the 01st of October, please advise if documents were received because i have sent them multiple times.