JN
JOSEPH N
1 reviews | Active since Feb 2012
13 Oct 2021, 14:01
Very Delayed and Poor Service
Afternoon. I have forwarded an email about 2 weeks back regarding my mother's Provident Fund Cheque of R6056.56, which she never received for the past 24 years We are requesting that the funds for 24 years be paid into the Capitec Bank ***. Your reference you used on the letter that time was 2994 ***3 I am expecting an immediate response as my mother suffer from memory loss and is a state pensioner. Please contact me by email: *** or on my phone ***
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
13 Oct 2021, 17:23Dear Joseph, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply13 Oct 2021, 17:23
Official
Dear Joseph, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's replyOfficial
14 Oct 2021, 08:36Dear Joseph,
Please note that we have tried to contact you today, we have further sent an email to you requesting further information.
Kind RegardsClient services
Please note that we have tried to contact you today, we have further sent an email to you requesting further information.
Kind RegardsClient services
Alexander Forbes Financial Services's reply14 Oct 2021, 08:36
Official
Dear Joseph,
Please note that we have tried to contact you today, we have further sent an email to you requesting further information.
Kind RegardsClient services
Please note that we have tried to contact you today, we have further sent an email to you requesting further information.
Kind RegardsClient services
Alexander Forbes Financial Services's replyOfficial
18 Oct 2021, 16:06Good day, Joseph
We can confirm that a response was provided regarding your complaint in question.
Kind RegardsClient services
We can confirm that a response was provided regarding your complaint in question.
Kind RegardsClient services
Alexander Forbes Financial Services's reply18 Oct 2021, 16:06
Official
Good day, Joseph
We can confirm that a response was provided regarding your complaint in question.
Kind RegardsClient services
We can confirm that a response was provided regarding your complaint in question.
Kind RegardsClient services