Very BAD service for such a big institution.

I reached out to Alex Forbes approximately a month ago regarding my missing funds. This issue was referred to Kopano Boshomane for assistance last Monday, following my complaint on this platform. It has now been six days, and I have yet to receive any updates from Kopano Boshomane, the Customer Experience Officer.

I kindly request that this matter be escalated to someone who can address it urgently. Additionally, I would appreciate it if Alex Forbes could take responsibility and resolve my issue concerning my hard-earned money.