Very bad service

I exited the previous company last year in November and my documents were submitted in December, consultants told me it only take 6 to 8 weeks to process everything but I waited more than 9weeks and decided to do a follow up. It was said that payment option was not chosen but nobody bothered to atleast send an email about incomplete documents. I then resent the documents required with payment option on the 17th of Feb and received confirmation that they received my documents yet when I track the claim on AF connect it still says "no payment option" there is no progress and no updates until I call them and find out what's happening, that does not help either because they keep on telling me the same thing "it will take approximately 4 to 6weeks" well it's been 4months now waiting for my retirement savings to be paid out.