JS
Jenande S
1 reviews | Active since Feb 2018
24 Jul 2024, 10:33
Very bad service!!!
i have been struggling with a claim for my deceased father for more than a year. i am sending them email after email, at first with a response that they will get back to me within 2 to 3 working days and i haven't received any response in months. i have called and they gave me new email addresses to send my queries to with no response from them either. It has come to a point now where they simply just ignore me now.
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Alexander Forbes Financial Services's replyOfficial
24 Jul 2024, 10:43Dear Jenande ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Jul 2024, 10:43
Official
Dear Jenande ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations