AP
Anina P
1 reviews | Active since Sept 2017
14 Feb 2025, 10:35
Very bad experience with Alexander Forbes
Madikwetsi Mokotedi knows that I have pension fund money from Shell in Alexander Forbes, under my ID. She refuses to pay the money from my Shell pension fund into my existing pension fund under my same ID number because my surname changed. Surely it does not matter what your surname is, your ID number stays the same your whole life.
If they don't take action soon, I will ask Allan Gray to move my pension fund to another financial institution.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
14 Feb 2025, 11:51 Dear Anina,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply14 Feb 2025, 11:51
Official
Dear Anina,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation