Very Bad Customer Service - Late Aunt Provident Fund

My Family was recently contacted by a representative by Alexander Forbes regarding my late Aunt who passed away in June 2018, and her Provident Fund she had with her respective employer.

I will not name the person who contacted us but I have to say, the experience provided by the individual was appalling to say the least. This person tried to get information in such a rushed time and even told us that if we don't provide them with the relevant information, we will not receive our payout until March 2019. We were rushed into get affidavits but have not heard a single thing from this person again.

I would like a professional representative from Alexander Forbes to contact me directly to discuss the way forward and what would be required in order to have the benefit paid out.