uuuurgh Alexander Forbes is too relaxed.

Very disappointed with the level of service from Alexander Forbes. nothing happens autonomously. why does the customer have to call everyday to ask for an update just to be told to call back in 48 hours? and after a week there is no movesment nor am i any closer to having my issues resolved. Each time someone needs to send an email for another department to actually do their job. im going on 8 weeks in totality waiting for my own money to be paid out, my funds was disinvested weeks ago and thus loosing the benefit of any fund growth while we sit and wait for people to complete forms. No one takes ownership and there is no way to escalate any requests. My hope is that companies actually see the level of service when claiming or moving funds over to Alexander Forbes as this should never the norm.