Utterly Poor Service

Alexander Forbes - Pension Liquidation Scheme Utterly Poor Customer Service....

I have experienced the same problem as Mr. Naicker.

The last email I received from in writing from Emmanuel Mushoma (Fund Administator) OPTEC Financial Services was on the 18/02/2019 explaining the process of withdrawing my pension fund which was accepted by myself. (I have been patiently waiting going for 3 years now...)

I have however emailed against that feedback requesting an update on the 25/02/2019 to 27/02/2019 to date no response received.

I have been calling from 25/02/2019 of receiving last correspondence trying to get hold of Emmanuel Mushama to no avail, I am put into a queue for the first available consultant after 10minutes I disconnected the call. I cannot be on my cellphone using my airtime chasing after my own money......for days on end this whole week.

In Mr. Naiker's Words below, these are my views as well.

I am not sure how you operate a corporate business, but at least have some ethics and pic up the telephone and give me call. All I want is personal touch confirming my emails as I feel speaking to myself and let me know when my pension is being paid out date / time...., and when will you send me IRP.

Giving you rest of this business day to get Emmanuel Mushoma to call me, else I will be forced to escalate this to the appropriate channels, as a string of management is not available...seems odd !!!

My Cellphone number is ********** 395

My case number is M ********** 7.

Claim form receipt CRM: ********** 004395

Mrs. Peters-Smith