Utterly disappointed by lack of service delivery

Hi I recently wrote a review on Alexander Forbes and haven't had one communication from Lebogang Kgasi promising to update me on the progress of my unclaimed benefit Fund payout within 4 days. As I write I have not received any further communication even after sending an email enquiring after my payout. This is very disturbing and highly unsatisfactory. I don't know if it is a pattern that they have of sending automated response without anyone actually dealing with the query. I am unemployed and desperately need my money that remains with them; there seems to be a total lack of empathy and beyond poor communication from the Forbes team. Does one have to beg to get thier money? I am utterly disappointed and shocked by this poor state of service. I would never recommend anyone keeps their money with this company. Do we have to wait indefinitely to get adequate service and professionalism?