TM
Thabo M

1 reviews | Active since Dec 2024

20 Dec 2024, 20:19

Useless service of AlexForbs

Good evening,

Dealing with Alexander forbes has been a very long journey due to arrange of its employees and a highly level of incompetency.

My late wife's pension is with them, the kids needs the funds and we are taken from pillar to post. By the way it's there money which is in Alexforbes's position, when emailing they don't respond and calling still doesn't help call you'll hold for more than an hour without getting help.

No one seems to care there, Amanda handling the claim doesn't even boards to respond to emails.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply23 Dec 2024, 12:07
Official
Dear Thabo 

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation