RB
Ruth B
1 reviews | Active since Jan 2023
29 Sept 2024, 09:57
Useless Organization
What a useless organization, i submitted my claim on the 7th of September and i am still waiting for my money, my claim has be stuck on payment for 11 days now, I sent an email almost 2 weeks ago and a person called Dipuo Fakude asked for my ID number and I gave it to her but this person has not rep**** to my emails ever since. What a ****ty useless organisation, this is my money after all and I do not understand why i have to beg for it
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Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 12:44Dear Ruth
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 12:44
Official
Dear Ruth
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation