JM
Johan M
1 reviews | Active since Jan 2012
11 Aug 2022, 09:54
Useless cunication
I have been sending email after email to request my irp5 form to complete my tax for this year and as we can expect from any company in south africa you are ignored i would like to know why you refuse to give me my irp5 as sars has no record that my pension payout have been submitted to them.
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Alexander Forbes Financial Services's replyOfficial
11 Aug 2022, 17:51Dear Johan At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply11 Aug 2022, 17:51
Official
Dear Johan At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations