Useless Call Centre - Management not available

On 27 Nov 2015 I called the listed contact number to request a copy of my 2015 tax certificate (again, like I did last year and the year before) - I stopped receiving email correspondence from AForbes in Jan 2013 - a matter that I have reported several times with no resolution - and I have the same email address for the last 20 years.<br> <br> The call centre agent promised an email containing the tax doc within 3 days. I confirmed my email address and asked to have a look into why I do not receive email correspondence anymore.<br> <br> Today (3 Dec) 5 days later I called again to find out why I have not received the requested tax docs. Turns out that this was sent to the incorrect email address - again. The agent then sent the doc from his AForbes email address which I then received.<br> <br> As to why I do not receive correspondence I was again told that my query will be lodged with the relevant department. This is the normal line that I have received many times (and without success) so I asked to speak to the supervisor or customer services manager. This is where the run-around started again - you don't get through to anyone and if you are transferred you eventually get cut-off or stuck in the IVR