WS
Waldo S
1 reviews | Active since Jul 2013
26 Oct 2024, 00:58
Useless
Waiting for weeks and weeks for any communication on withdrawal upon resignation. NO RESPONSE after sending email to all their addresses. And now the main email adress is down until 1 November. This is a horrible comapny and once I get my pay out I will never deal with them again. Utterly useless. This is my money and you are refusing to process the claim timeously. I will be logging a complaint with the Ombudsman if not resolved within a week. To everyone else, STAY AWAY!!!!!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
28 Oct 2024, 09:25Dear Waldo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Oct 2024, 09:25
Official
Dear Waldo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations