useless and they have i do not care attitude

SO USELESS IS ALEXANDER FORBES THAT THEY DO NOT EVEN CALL YOU WHEN YOU KEEP SENDING TONS OF E-MAILS EXPLAINING THAT IT IS IMPOSSIBLE FOR YOU TO REGISTER ONLINE. I HAVE EXPLAINED TO THEM THAT WHEN I TRY TO REGISTER THEIR SYSTEM OR WHATEVER THEY CALL IT MAKES IT IMPOSSIBLE FOR ME TO DO SO WITH [MESSAGES THAT KEEP COMING THAT USERNAME ALREADY EXISTS OR THAT NUMBER IS NOT ASSOCIATED WITH THIS ACCOUNT] HOW FRUSTRATING ?. WHEN YOU KNOW THAT YOU ARE A CUSTOMER BUT YOU CAN NOT ACCESS YOUR INFORMATION . NO WONDER WHY THEIR CUSTOMER S ARE SO ANGRY AND NEVER STOP SENDING NEGATIVE REVIEWS ABOUT ALEXANDER FORBES