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Tarryn P
1 reviews | Active since Jun 2014
26 Sept 2024, 16:07
USELESS and PATHETIC SERVICE
I've been trying to get my profile sorted for nearly a month!! It shows I have 2 retirement funds which I DO NOT! I had 2 separate investment policies within ONE retirement fund making up the total balance but since they "Upgraded" the AF Connect portal it shows I have 2 funds which now means I have to submit 2 claims and pay 2 administration fees to get the total of my savings as it would be useless to make 1 withdrawal.
I WANT ANSWERS - I've made 3 requests to MERGE the 2 into one fund policy so I can make one claim thus far after holding 20+ minutes EACH TIME to get through only to be left with no outcome
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
27 Sept 2024, 10:04Dear Tarryn
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply27 Sept 2024, 10:04
Official
Dear Tarryn
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
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Tarryn P's updateReviewer Update
01 Oct 2024, 11:45I am STILL waiting on a resolution - your agents are ***********
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Tarryn P's update01 Oct 2024, 11:45
Reviewer Update
I am STILL waiting on a resolution - your agents are ***********