Useless and disgusting service

It's not even worth a one star recommendation, it's been more than a year since I've asked Alexandra Forbes to process with section 14 transfer of my funds to Momentum but with every communication it's a different story, last year I anquired and asked to proceed with transferring my Edcon funds to Momentum they agreed and said the process is underway, 11 months later Im now requesting a feedback on why the process is taking to log and Sharon Horn tells me that I must wait for other 49 Edcon members to claim, that time I'm not a reprisentative of the 49 people I don't even know them and why should I wait for them, I've been emailing Sharon Horn thier retirement consultant for the last 2 years she's useless in explaining as useless in finding a solution, Alexander forbes stop with the stupid excuses and just transfer my funds, I'm not representing 49 people and don't understand why my individual funds must wait for other members to query