JvdB
Jaco van den Berg
1 reviews | Active since May 2023
04 May 2023, 07:59
USELESS
I am now struggling for 1 year to resolve a recurring issue. I am not a client but somehow I have the same Tax Reference nr with SARS as one of Alex Forbes clients. Now I am being taxed for her income. Numerous emails to no avail, it was send to Nada Marufu at the "Tax Team" but she has no desire to respond to us, reply on our emails or answer her phone. Alexander Forbes are more difficult to get hold of then a government dept. Meantime I am being hit with huge penalties from SARS. Absolutely USELESS
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Alexander Forbes Financial Services's replyOfficial
04 May 2023, 08:29Dear Jaco,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 May 2023, 08:29
Official
Dear Jaco,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations