LS
Lungelo S
1 reviews | Active since Feb 2021
11 Feb 2026, 12:52
Urgent: Request for Expedited Processing of Pension Claim
Good day Alex Forbes
I'm writing to request your assistance with expediting my pension claim, which is currently being processed. Due to unforeseen circumstances, I've recently lost my job and am facing financial hardship, struggling to pay my rent.
I understand the standard processing time is 6-8 weeks, but I'm in a critical situation and at risk of homelessness. I'd greatly appreciate it if you could consider prioritizing my claim or provide any possible assistance.
Thank you for your understanding and support.
Regards
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
11 Feb 2026, 13:25 Dear Lungelo
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply11 Feb 2026, 13:25
Official
Dear Lungelo
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's replyOfficial
12 Feb 2026, 11:28Dear Lungelo
Please be advised that one of our complaints specialists will reach out to you.
Regards
Please be advised that one of our complaints specialists will reach out to you.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply12 Feb 2026, 11:28
Official
Dear Lungelo
Please be advised that one of our complaints specialists will reach out to you.
Regards
Please be advised that one of our complaints specialists will reach out to you.
Regards
Alexforbes Customer Experience
LS
Lungelo S's updateReviewer Update
13 Feb 2026, 15:24Honestly now this is becoming completely frustrating, you said a complaints officer will give me a call, Innocent sent me an email saying that they have escalated the matter to the claims department and I am only going to get feedback by the 19th of February , a whole week investigating and communicating with the claims department takes a WHOLE WEEK? and I ASKED INNOCENT TO CALL ME BACK SO WE CAN HAVE A PROPER CONVERSATIO BUT NO NOTHING, if mode of communication to you is only emails then you are going far as a business because those emails take weeks to be responded to, im not sure if this is the customer service you are guys are talking about.
All I need to know is if my tax directive came back from Sars and if there is anything outstanding for me to provide, a simple yes or no unless if I should call Sars myself and speed up the process as I humbly asked as a client due to my situation.
The reviews im seeing for Alex Forbes are shocking and im now wondering if this is the kind of service im going to get when claiming for my retirement.
I wish to get a job and transfer all my remaining money to the company I know they put clients at heart cos honestly this is not on.
All I need to know is if my tax directive came back from Sars and if there is anything outstanding for me to provide, a simple yes or no unless if I should call Sars myself and speed up the process as I humbly asked as a client due to my situation.
The reviews im seeing for Alex Forbes are shocking and im now wondering if this is the kind of service im going to get when claiming for my retirement.
I wish to get a job and transfer all my remaining money to the company I know they put clients at heart cos honestly this is not on.
LS
Lungelo S's update13 Feb 2026, 15:24
Reviewer Update
Honestly now this is becoming completely frustrating, you said a complaints officer will give me a call, Innocent sent me an email saying that they have escalated the matter to the claims department and I am only going to get feedback by the 19th of February , a whole week investigating and communicating with the claims department takes a WHOLE WEEK? and I ASKED INNOCENT TO CALL ME BACK SO WE CAN HAVE A PROPER CONVERSATIO BUT NO NOTHING, if mode of communication to you is only emails then you are going far as a business because those emails take weeks to be responded to, im not sure if this is the customer service you are guys are talking about.
All I need to know is if my tax directive came back from Sars and if there is anything outstanding for me to provide, a simple yes or no unless if I should call Sars myself and speed up the process as I humbly asked as a client due to my situation.
The reviews im seeing for Alex Forbes are shocking and im now wondering if this is the kind of service im going to get when claiming for my retirement.
I wish to get a job and transfer all my remaining money to the company I know they put clients at heart cos honestly this is not on.
All I need to know is if my tax directive came back from Sars and if there is anything outstanding for me to provide, a simple yes or no unless if I should call Sars myself and speed up the process as I humbly asked as a client due to my situation.
The reviews im seeing for Alex Forbes are shocking and im now wondering if this is the kind of service im going to get when claiming for my retirement.
I wish to get a job and transfer all my remaining money to the company I know they put clients at heart cos honestly this is not on.