MB
MURUNWA B

1 reviews | Active since Sept 2026

10 Sept 2026, 15:31

urgent message

I am deeply disappointed with Alexander Forbes. My late mother’s death claim has been delayed for an unreasonably long time, and despite countless attempts to reach out, there has been no proper response. Emails go unanswered, phone calls are ignored, and the lack of communication adds to the pain of losing a loved one.

This is not just poor service—it is disrespectful to grieving families who depend on these payouts for closure and financial stability. The way I have been treated is unacceptable, and I would strongly caution others about trusting Alexander Forbes with such sensitive matters.

And another this ,this one of getting respond of saying we will review yur case within 3/5/10 working days im tired of it ,you are delaying us ,its been over 9 months .I need an urgent respose you better give me actual date of payment .

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply10 Sept 2026, 17:04
Official
Dear MURUNWA 

At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint. 

We will investigate the matter and provide feedback using the contact details you have provided. 

Regards
Alexforbes Customer Experience