Urgent Follow-Up on Unresolved Callback and Service Issues

I am writing to express my frustration regarding the ongoing lack of response to my previous requests for assistance.

On the 22nd of October, I logged a callback request, which, to date, has not been addressed. Following this, I began calling your customer service line weekly from the beginning of November, without success in reaching a resolution. On the 4th of November, I finally spoke to an agent who assured me that a consultant from the appropriate department would contact me. However, as of today, the 13th of November, I have not received the promised callback.

Additionally, on the 8th of November, I called again to escalate the issue and was provided with reference number CCCG6316. I was told my complaint would be logged, and a statement would be sent to me. Unfortunately, I have yet to receive this statement.

Between the 11th and 12th of November, I made further attempts to contact your team but was unable to get through.

I am extremely disappointed with the lack of communication and follow-through on my requests. I kindly ask for urgent attention to this matter and for a prompt resolution. Please confirm when I can expect a callback and receive the requested statement.

Thank you for your immediate attention to this issue.