Urgent Complaint Regarding Potential ***** in Provident Fund Withdrawal

Dear HelloPeter Team,

I am writing to file a formal and urgent complaint against Alex Forbes regarding the serious mishandling of my provident fund withdrawal, which I believe may constitute *****. The situation has caused me significant financial and emotional distress, and I am requesting immediate assistance in investigating this matter thoroughly.

### Here are the full details of the issue:

#### 1. **Provident Fund Withdrawal Discrepancy:** - I was informed by Alex Forbes that my provident fund, which had been transferred from my previous employer, amounted to **R7,500**. - However, upon receiving my payout, I was shocked to see that only **R572.34** was deposited into my TymeBank account. - Additionally, the statement I received showed that **R6,973.83** had been sent to SARS.

#### 2. **Incorrect Tax Declaration:** - When I contacted Alex Forbes for clarification regarding the payout, I was initially told that no mistakes had been made and was advised to go to SARS to obtain a statement. - After visiting SARS, I was informed that Alex Forbes declared that I was withdrawing a total of **R45,239.82**, a figure completely unrelated to the actual balance of my provident fund. This inflated amount led to an excessive tax deduction of **R6,973.83**, which is far beyond what I should have been taxed. #### 3. **Failure to Address the Issue:** - I promptly emailed Alex Forbes with the proof from SARS, clearly showing the discrepancy in the declared amount and requested that they correct the tax declaration with SARS. I asked them to ensure I received the correct payout. - Despite multiple follow-ups, Alex Forbes has failed to take ownership of the error and has not taken any steps to resolve the issue. This lack of accountability and action from their side is extremely frustrating and concerning.

#### 4. ******* Concerns:** - Given the significant discrepancy between the declared withdrawal amount (**R45,239.82**) and the actual balance (**R7,500**), the fact that SARS was misled, and the continued refusal to address the issue, I strongly suspect that this may constitute *********. Either Alex Forbes deliberately misreported the amount or failed to exercise proper oversight in processing my withdrawal, leading to serious financial consequences for me.

#### 5. **Personal Impact:** - This situation has caused me tremendous financial and emotional strain. As a **single mother and widow**, I am already struggling to provide for my children, and the erroneous tax deduction has left me in a very difficult position. I urgently need the money that was wrongfully deducted in order to support my family, and this entire process has added unnecessary stress to an already challenging situation.

### My Request: I am requesting immediate action to rectify this matter. I need Alex Forbes to: - Take full responsibility for the error, - Correct the tax declaration with SARS, and - Ensure I receive the full amount I am entitled to without any further delays.

I cannot afford to wait any longer for a resolution, and I am deeply disappointed with the lack of support and transparency I have received from Alex Forbes so far. I believe this situation warrants urgent attention, and I am hoping that HelloPeter can assist in escalating this matter.