😡 Upset and Disappointed Client

Alexander Forbes I am highly disappointed and upset about the service and turnaround time for dealing with a query, I submitted a claim to withdraw my pension fund on the 7th of November 2024 and I got an sms on the same day stating that the claim was received.I received a payment of R355.00 on the 28th November I didn't understand how come it was that amount I was confused so I called in the next day which was the 29th of November.I spoke to a consultant and he advised me that small payment comes first and the other payment will come within 7 to 14 working days from the time it was processed which he said the claim was received on the 18th and processed on the 19th of November mind I got an sms on the 7th of November to say it was submitted Im not sure how their systems and processes working but he assured me it will be in the 7 to 14 working days period that I will receive payment he said everything is fine on their side payment will just have to be made I believed him.Its been more than 14 working long over I still have not received payment.I had to make a call to them yesterday told the consultant my story and he put me on hold for a long time and my airtime is going mind he comes back on the line and says he does not know why my payment is delayed and I should have already been paid he doesn't know the reason for the delay but he will escalate to back office and they respond after 48 hours I had then asked to speak to a supervisor to get more clarity and he didn't know why I was not paid he said he can't because they all not available and I must call on Monday to follow up on the query.I am really disappointed not to mention upset that customers queries are handled this way.Please could someone help me I just want wants due to me why should it be so hard and we have to complain to get something sorted out.Alexander Forbes I am a disappointed customer and very disappointed and hurt but the service I received.Please could my query be resolved. Shane Fynn