1 reviews | Active since Jul 2013
************* and 4 Months Delayed Service
<p>I am furious! I have been for over 4 months without a Discovery medical aid card!!!! And I am currently travelling for weeks on end without any security. This is purely disgusting!</p> <p>I took time to send an email to Discovery and Alexander Forbes and Alexander Forbes consultant (Garth Smith) promised to deliver the cards last week Wednesday!!!!</p> <p>And still there is no cards!</p> <p>Discovery Health as a Medical Scheme and Alexamder Forbes gets paid on a monthly basis for all their services but yet they can't deliver.</p> <p>This is absolutely shocking as I did not expect this type of service delivery. </p> <p>How on earth do you expect me to use my medical aid account without having any identity. This is pathetic.</p> <p>If anything should happen to me on the road and I do not receive the treatment I am paying for then this will not end kindly. I should not nag to receive the promised treatment for which I am paying. If you can't afford to provide your customers with medical aid cards then maybe you do not deserve the status the industry has afforded you!</p>
Dear najia,
Thank you for taking the time to advise us of your complaint
We hereby acknowledge receipt of your concerns and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
Dear najia,
Thank you for taking the time to advise us of your complaint
We hereby acknowledge receipt of your concerns and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
