Unsucsesful processing of Provident fund with the same error 5 months later

They contacted me the same day of my complain and said they will contact me again today but yesterday I received a message that they will contact me again today, but yesterday I received an email that the technical team will contact me on Thursday.

I complained on the 27 of August about the performance of the process to pay out my provident fund. They contacted me on the same day and was helped to continue the process. The Financial advisor helped me through the process. Two and a half weeks ago everything was done and she said my money will be paid out the same week. Nonkululeku Zuma contact me to help me further on. I was very happy with her service. Unfortunately she went on leave and also on sick leave. Since then nothing happened. It seems to me there is no team work. In the meantime I fell behind on my debt and must pay interest on that. I feel that they must compensate me. It is now six and a half months since I went on pensioen.

These people keep making promises, don't keep their promises and make excuses over and over. They said the payment would be made last week already but it's excuses the entire time. I have to keep following up even though it's their job. The latest is that the payment would've been made today but it was never done by Stephanie Moses who was supposed to do it displaying their incompetence. She now said the money was released but I can't believe them because they keep lying to me. I spoke to head office to lodge a complaint about two months ago but nothing was ever done. This application was made in April. It's 7 months later where it should've taken 4 weeks. It seems they are doing everything they can to not pay out.

It's finally done. Thank you Boitumelo Mattaka for your assistance and perseverance in finalizing the claim.