************ Insurance Company

So one of Alexander Forbes clients ran into my car over a month ago and he accepted that the accident was all his fault cause he was not concentrating. Now even if he hadn't accepted responsibility he was clearly wrong cause I had total right of way and he smashed into my rear bumper. After the incident we exchanged details and I reported it to the police and I informed my insurance of the altercation.

No Alexander Forbes asked me to go get quotes and a bunch of documents and email them, which I did. After over 7 business days I called and they passed me back and forth between consultants and they eventually told me to send them the documents again, which I did.

After another week of waiting for the legal department to get back to me, they send me an email saying we are rejecting your claim due to the fact that I and their client made a right turn simultaneously so we are both at fault. Now clearly this guy didn't understand what he was talking about cause gave the description and scetch if we had both turned to the right simultaneously we would have had a head-on collision. After painstakingly pointing out the error in his assessment of the situation he asked for another sketch which I drew and also supp**** an aerial view of the area from Google Maps. On Monday he sends me an email saying they will only pay 70% of the claim/quote but they are not admitting guilt. Now that, in my opinion, is nonsense legally I did nothing wrong and you only want to pay out 70% and still have the nerve to say you are not admitting guilt, that makes no sense. Now I point out to them that I need a reason why 70% was the number they choose and where am I at fault. What makes this whole matter worse is I will be without a car once I eventually do take it in that means I still have to ensure the cost of alternative transport, which is fine but not while I have to cough out 30% as well. And the quotes I got are valid for 14 days which lapsed a while ago meaning I might go back and the amount could have gone up meaning the amount they give/gave me would be less than 70 %. anyway.

Dealing with Alexander Forbes has been the most frustrating thing, they are not honest and their methods are ***** to say the least.