Unsatisfied with Alexander forbes services

Hi my name is Lerato Sello

I am extremely disappointed with the service I have received from Alexander Forbes. For the past two years, they have consistently failed to pay my medical aid on time, which has resulted in my account being suspended repeatedly. Every single month, I am forced to send emails and follow up, essentially begging them to make payments that should be handled routinely and responsibly.

As a disability pensioner, this situation is not just an inconvenience—it directly affects my health and well-being. I rely on regular doctor visits and consistent access to medication, yet due to these ongoing delays, I have missed important appointments and have been unable to collect necessary prescriptions.

To make matters worse, I am currently preparing for a blood transfusion scheduled for Wednesday, and I have already received a notification from Bonitas stating that I have an outstanding balance. This ongoing issue is incredibly stressful and exhausting, especially given my medical condition.

It is unacceptable for such a critical service to be handled with this level of negligence. I expect reliability and accountability, particularly when it comes to something as important as healthcare coverage. This experience has caused me significant frustration, anxiety, and disruption to my medical care.