Unsatisfied

I'm very disappointed with Alexander Forbes in how long it takes them to process claims. It's been 10 moths since my husband passed away and still Alexander Forbes has not processed his pension fund. In two months time it will be a year ever since standard bank has submitted documents to Alexander Forbes. It's ***********ance at its level best, why do you need the whole year to figure out who should receive the money? I have to constantly write to them, if you dont they also dont do anything. Its clear Alexander Forbes does not care about families and those left behind. Imagine if the deceased was the bread winner how are the families and kids supposed to survive its pathetic. To think I wanted to invest with them....I would not recommend them at all. My kids and I are suffering, I have to constantly make arrangements just to make ends meet. Alexander Forbes does not have their customers interest at heart.