MD
Mandisa D
1 reviews | Active since Dec 2011
14 Oct 2024, 07:36
Unsatisfactory Service
My husband lost his job beginning of August and we claimed his providend fund beginning of September with no feedback since then. It's really tough, we literally have to go from family member to family member just for food for the kids.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
14 Oct 2024, 16:02Dear Mandisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply14 Oct 2024, 16:02
Official
Dear Mandisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
MD
Mandisa D's updateReviewer Update
15 Oct 2024, 07:2224 hours later and still no feedback.
MD
Mandisa D's update15 Oct 2024, 07:22
Reviewer Update
24 hours later and still no feedback.