Unsatisfactory Service

I am very disappointed with the way Alex Forbes has dealt with our family complaint. Their attempts to try confuse us as a family and act as though their attending to our case is very disheartening. Instead of focusing on providing us with feedback timeously and concluding, they instead decided to call one of the family members and insinuated that am trying to claim this benefit without the involvement of the rest of the family, little did the agent know that we all have maintained the same stance as family and are all on the same page. We are not a divided family, we speak with one voice and the fact that Alex Forbes is trying to bring about division amongst us it's a very low blow. The last meeting we had what was pending was a tax directive of the deceased However this is not something that takes months to get from SARS. In addition to this a statement still has not been shared with the family their lack of transparency is by far the most frustrating.